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Quality Management Programmes
Investigating customer\'s opinions by using Computer and internet
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Choose your Date
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City |
Dates |
Register |
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Jubail |
20 Nov - 24 Nov,2010 |
Register |
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The program aim
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| Provide to participants knowledge about investigating customer's opinions by using modern technology. |
Program contents |
1. Introduction to total quality management.
2. Total quality management elements.
3. How to investigate customer satisfaction.
4. How to build a form.
5. Using programs in building form by:
a- Access Data base
b- Dot Net. |
Target segment
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| 1.Quality Managers, employees in managerial and strategically and customer service representatives.
2.Customer care employees, studies and static's analysis employees and developing and performance improvement employees. |
Duration |
| 20 Hours |
language |
| Arabic |
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